We have an exciting opportunity for a Senior Service Manager to play a vital role in providing support in our mental health services.

BHT Sussex welcomes applications from individuals with lived experience. Internal applicants may be considered for this role on a secondment opportunity.

Position: Senior Service Manager (Internal Title: Senior Manager)

Location: Brighton and Hove

Salary: £43,519 per annum, pro rata (salary award 26/27 pending)  

Hours: 37 hours per week. Plus, participation in the management on-call rota.

Contract: 12 month Fixed-Term Contract

Closing Date: Sunday 1st February 2026 at 23:59

Interview Date: Tuesday 10th February 2026

About:

As a Senior Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex.

About the Senior Management Team:  

The Senior Management Team in BHT Sussex is responsible for the operational success of our diverse services in legal advice, housing and mental health, addiction and homelessness prevention and support.

About the Role:  

The successful candidate for the Senior Service Manager role will join us at an exciting time as we continue to develop our mental health offer in the organisation. The Senior Service Manager will be responsible for 63 units of supported and CQC registered accommodation, the staff that support it and the clients that call it home. Housing management, staff development and supporting people with complex needs will be part of day-to-day work alongside chances to develop existing and new services and get really involved in the transformation of accommodation and support that is happening in the city.

You will also lead work on Safeguarding within the organisation, providing oversight, advising on safeguarding case management and reporting on performance.

The Senior Service Manager will also participate in the management on-call rota.

Key Responsibilities:

·  To be responsible for the co-ordination and effectiveness of client services in accordance with BHT Sussex’s mission, values, strategic and business plan, contractual and regulatory obligations and policies and procedures.

·  To ensure that the services deliver a responsive and flexible approach to client support that is led by trauma and psychologically informed practice.

·  To provide oversight and expertise on Safeguarding.

·  To promote the organisation and develop its relationships locally through partnerships with NHS and local authorities, regulators, VSCE organisations and other key stakeholders.

·  To assist with identifying and implementing new development opportunities.

·  To ensure that meaningful client involvement is integrated in all service design, development and delivery.

·  Participate in the management on-call rota.

Person Specification:

To be successful in the role of Senior Service Manager you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

· A relevant professional background in the health, housing management or social care field and significant management experience within services such as homelessness, addictions and mental health, with high levels of autonomy and accountability.

·  Experience of strategic and operational planning and implementation including risk management.

· Experience of effective financial/business management including the preparation and management of budgets.

· Knowledge and understanding of best practice and the regulatory/legal frameworks including CQC within which BHT Sussex operates.

· Understanding of UK safeguarding legislation and statutory duties with the capability to provide oversight, advise on safeguarding management and report on performance.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

· 5.5% stakeholder pension scheme and life assurance scheme

· Medical cash plan with Medicash

· Access to BHT Learning & Development platform

· Free and confidential employee assistance helpline for both personal and work-related concerns

· Cycle-to-work scheme

· Free new starter 28-day Network Saver Brighton bus pass

· Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata 

· The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.