Tenancy Sustainment Officer

We have an exciting opportunity for a Tenancy Sustainment Officer to play a vital role in providing support at our Housing Services team.

Position: Tenancy Sustainment Officer

Location: Brighton/ Eastbourne/ Hastings

Salary: £31,527

Hours: 37 hours per week

Contract: Permanent

Closing Date: 31 May 2026

Interview Date: Thursday 4 June 2026

About:

As a Tenancy Sustainment Officer, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex.

About Housing Services

Housing Services provides general needs housing to our 430 properties in Hastings, Brighton and Eastbourne. On top of this we also provide a repairs service to our tenants. Income Recovery also comes under the Housing Services umbrella.

Our aim is to provide a high quality and person-centred housing service both in our Community Housing in Brighton and Hastings and our temporary accommodation in Eastbourne and Brighton. Our concept is a well-managed tenancy where landlord and tenant are equitable partners in a business arrangement

About the Role

As Tenancy Sustainment Officer, you will work directly with our tenants to assist them in maintaining their tenancies.

You will provide support to tenants in a variety of ways. This may include assistance with completing Housing Benefit/ Universal Credit applications, helping them access grant funding for white goods or providing foodbank vouchers. You will also be a key support to tenants who are facing high levels of rent arrears.

Key Responsibilities:

· Support tenants to understand and comply with the terms of their tenancy agreements.

· Provide coaching, guidance, and practical support to help tenants maintain their homes and sustain independent living.

· Work proactively with tenants experiencing issues including self-neglect, hoarding, anti-social behaviour (ASB), financial hardship, or vulnerability.

· Carry out welfare visits and develop support plans to reduce tenancy risk and prevent tenancy breakdown.

· Support new tenants with settling into their homes and accessing benefits and services where required

Person Specification:

To be successful in the role of Tenancy Sustainment Officer you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

· Experience of working with tenants to maintain tenancies

· Experience within the Housing sector

· An in-depth knowledge of the benefit system

· A working knowledge of available local grant schemes

· Able to demonstrate ability to build effective working relationships with internal and external agencies

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

· 5.5% stakeholder pension scheme and life assurance scheme

· Medical cash plan with BHSF

· Access to BHT Learning & Development platform

· Free and confidential employee assistance helpline for both personal and work-related concerns

· Cycle-to-work scheme

· Free new starter 28-day Network Saver Brighton bus pass

· Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata

· The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

A DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.