HOUSING SUPPORT OFFICER

We have an exciting opportunity for a Housing Officer to play a vital role in providing support for our Housing Services team.

Position: Housing Support Officer Bank Cover Worker

Location: Housing Services - Carlisle Road, Hove

Salary: £12.60 per hour plus plus 12.07% holiday pay, total hourly rate £14.12

Hours: Monday to Friday between 9am to 5pm, zero hours contract

Contract: Bank cover worker

Closing Date: Sunday 11 January 2026

Interview Date: Wednesday 14 January 2026

About:

As a Housing Support Officer, you will be working for a people-led organisation whose mission is ‘combating homelessness, creating opportunities, promoting change.’

About the Role

Our Housing Support Officer will play an exciting role in helping deliver an excellent personal service to our tenants within a temporary accommodation setting in Hove. The Housing Support Officer role is varied and challenging. It involves providing day to day tenancy management, supporting with benefit and grant applications along with signposting people to additional support services. The role is vital in assisting BHT Sussex in delivering its Housing Management function.

Key Responsibilities:

·            Be responsible for day to housing management and support for tenants within a temporary accommodation setting.

·            Support tenants with completing relevant benefit application documents.

·            Provide signposting to external agencies for additional grant funding or support.

·            Be responsible for the accurate compliance with all operational Policy & Procedures.

·            Ensure tenants understand and comply with the terms of their licence agreement.

·            Maintain detailed and accurate notes on the client database, which fulfil all monitoring requirements and service outcomes in line with internal procedures and GDPR.

·            Attend training, development, and supervision meetings as required.

·            Carry out all duties with due regard to health and safety responsibilities and safeguards, reporting any concerns in line with BHT Sussex's policies and procedures.

Person Specification:

To be successful in the role of Housing Officer you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

·       Demonstrable Experience of Housing and Tenancy Management and providing an excellent personal service to tenants.

·       Experience of working in a temporary accommodation setting.

·       Experience of providing support with completing benefit applications.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

 You will also receive a fantastic benefits package including:

• Medical cash plan with Medicash

• 5.5% stakeholder pension scheme (subject to eligibility rules)

• Access to BHT Learning & Development platform

• Free and confidential employee assistance helpline for both personal and work-related concerns

• The opportunity to participate in well-being and fundraising activities throughout the year

 BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

A DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.