Housing Services Administrator

We have an exciting opportunity for a Housing Services Administrator to play a vital role in providing support at our Housing Services.

Position: Administrator

Location: Brighton, Hastings (flexible on location – to be discussed at interview)

Salary: £24,633 FTE, pro rata based on hours worked

Hours: 30 hours per week

Contract: Permanent

Closing Date: 17 August

Interview Date: TBC

About:

As Housing Services Administrator, you will be working for a people-led organisation whose mission is ‘combating homelessness, creating opportunities, promoting change.’

About Housing Services:

Housing Services provides a repairs service to our tenants and a repairs service to other projects in BHT Sussex, housing management and income collection.

Our aim is a quality and person-centred housing service both in our Community Housing in Brighton and Hastings and our temporary accommodation in Hastings, Eastbourne Brighton,Haywards Heath, Burgess Hill and other areas of Sussex. Our concept is a well-managed tenancy where landlord and tenant are equitable partners in a business arrangement

About the Role:

The Administrator role will cover aspects of involvement in Major works and Cyclical programmes which will entail organising appointments and access, communicating and liaising between various contractors and staff through liaising with surveyors, project managers, tenants. Sending letters to tenants to advise of the planned works and keep them updated, raising work orders, surveys, post inspections. Keeping spreadsheets and records up to date, communicating to all sources regarding changes, delays and completions.

The Administrator will have responsibility of general housing including voids, lettings, repair, and major works sector and will liase with contractors and internal staff to ensure an organised and streamlined approach to the voids process. You will lead on voids coordination ensuring targets are met and seeking value for money which will include being responsible for the input of data on the voids module and in-house database.

Key Responsibilities:

• Coordinate and be accountable for the voids and lettings process.
• To manage the void process including advertising properties and overseeing general void and lettings administration.
• Raising works orders in conjunction with the voids process and organising pre and post inspections.
• Administrating major planned works and our cyclical program.
• Coordinating the mutual exchange process.
• Produce weekly/ monthly KPI reports.
• Cover the Maintenance Administrator and Housing and Performance Administrator if they are absent

Person Specification:

To be successful in the role of Administrator in Housing Services you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

• Be able to coordinate and be accountable for the voids and lettings process including advertising, administration of systems and keeping systems up to date.
• Experience of raising works in line with company policy and procedure.
• Be able to communicate to a range of stakeholders.
• Be able to produce KPI reports to line management.
• Answer queries from a range of stakeholders.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with Medicash
• Access to BHT Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
• The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.