Bank Cover Worker

We have an exciting opportunity for a Bank Cover Worker to play a vital role in providing support at our Phase One project.

Position: Bank Cover Worker
Location: Brighton
Hourly Rate:  £14.12 per hour (inclusive of 12.07% holiday pay)
Hours: 0
Contract: Casual
Closing Date: Thursday 22 May 2025 (23:59)
Interview Date: Thursday 29 May 2025

About the role:

As a Bank Cover Worker, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex.

The Bank Cover Worker will assist in the day to day running of the project, ensuring the service delivered is efficient and effective and within the framework of psychologically informed practice. They will provide support to homeless individuals in maintaining their tenancies and managing their wellbeing. Tasks will include daily reception duties, representing the service to clients and visitors as the first point of contact; building management tasks; supporting clients in their transition into the service and to use it effectively.

About Phase One

Phase One is a 52-bed high support hostel for single homeless people with high support needs. The project works with clients who are largely vulnerable, deep into their behaviours and are pre-contemplative about change, working with them to increase self-esteem and create a space where clients can begin to address the issues at the root of their homelessness and understand how trauma has impacted their journey through life.

The service aims to support clients to lead more settled lives and realise aspirations by delivering a client-centred model of support that is psychologically and trauma informed. A team of experienced and highly skilled support staff work with clients who may be using alcohol and substances or have mental health difficulties and encourage them to take small, considered steps towards their recovery.

The project has an internal accommodation pathway, with nine self-catering bed spaces in the structured Recovery-Focused Flats attached to the project. Clients from the main hostel move into these if they want to focus more intensely on their substance use recovery. This includes developing their life skills, attending weekly check ins and a bespoke Life Skills programme and other recovery focused activities delivered by the service Activity and Move-On coordinator, Phase One staff and external partners that support a client’s journey.

Key Responsibilities:

• Inform clients of their rights and responsibilities and explaining the aims and purpose of the project. Providing support and information on other services as necessary.
• Offer informal and practical support to clients to ensure that they feel safe and secure within the project and are treated with dignity and respect.
• Support key workers in the implementation of individual client plans.
• Manage / confront behaviour which threatens the aims of the project and ensuring that all work at the project is carried out in accordance with the aims and philosophy of the project.
• Record/log information including events and incidents, client’s files, statistics and other monitoring information.

Person Specification:

To be successful in the role of Bank Cover Worker you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• A commitment to learning how to use psychological informed practice, strengths based approached and trauma informed care.
• How homelessness can intersect and impact a client’s everyday life.
• Professional boundaries; safeguarding, accountability, and confidentiality within the workplace.
• Ability to develop and maintain positive working relationships with stakeholders (clients, colleagues, and other external organisations).
• Ability to listen carefully and with empathy and provide effective support in times of distress and/or crisis.

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• Medical cash plan with Medicash
• 5.5% stakeholder pension scheme (subject to eligibility rules)
• Access to BHT Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.