We have an exciting opportunity for a Maintenance Administrator to play a vital role in providing support at our Housing Services team.

Position: Maintenance Administrator

Location: Brighton/ Eastbourne/ Eastbourne

Salary: £24,150

Hours: 37 hours per week

Contract: Permanent

Closing Date: 13th October 2024

Interview Date: 22nd October 2024

About you:

To be successful in the role of Administrator you will need to have great communication skills and be committed to the values of the organisation. You will be able to coordinate and be accountable for the voids and lettings process including advertising, administration of systems and keeping systems up to date and have experience of raising works in line with company policy and procedure. You will also be able to communicate and answer queries from a range of stakeholders.

About Housing Services

Housing Services provides general needs housing to our 430 properties in Hastings, Brighton and Eastbourne. On top of this we also provide a repairs service to our tenants as well as a repairs service to other projects in BHT Sussex. Income Recovery also comes under the Housing Services umbrella.

Our aim is to provide a high quality and person-centred housing service both in our Community Housing in Brighton and Hastings and our temporary accommodation in Eastbourne and Brighton. Our concept is a well-managed tenancy where landlord and tenant are equitable partners in a business arrangement

About the Role

As Maintenance Administrator, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex.

You will have responsibility for the day to day repairs process throughout BHT Sussex. You will take calls directly from our tenants or from managers of our projects and raise appropriate work orders. You’ll liaise with our contractors to ensure that repairs are carried out within an appropriate timescale, within budget and to a high standard.

Key Responsibilities:

• Coordinate and be accountable for the day to day repairs process.
• Raising works orders for day to day repairs across BHT Sussex.
• Taking calls from tenants, clients and project managers in relation to repair requests
• Ensuring system is up to date
• Contacting contractors and ensuring that work is completed on time and with budget.
• Liaising with colleagues at all levels at BHT Sussex to ensure that cases are progressed and repairs are not delayed.
• Contacting tenants and clients to update them on the progress of their repair request.

Person Specification:

To be successful in the role of Maintenance Administrator you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:

• Experience within the Housing sector
• Experience of accurately administering repairs systems
• Experience of liaising with tenant, staff and contractors to resolve repairs
• An understanding of budgets to allocate purchase orders to the correct project

In return:

In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme
• Medical cash plan with Medicash
• Access to BHT Learning & Development platform
• Free and confidential employee assistance helpline for both personal and work-related concerns
• Cycle-to-work scheme
• Free new starter 28-day Network Saver Brighton bus pass
• Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
• The opportunity to participate in well-being and fundraising activities throughout the year

BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.

BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.

A DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.