Deputy Service Manager
Ready for your career move and want to make a real difference inspiring change across Sussex? An exciting opportunity is waiting for you at BHT Sussex!
Deputy Service Manager
We have an exciting opportunity for a Deputy Service Manager to play a vital role in providing support at our Phase One project.
Position: Deputy Manager (Internal Title: Deputy Manager)
Location: Brighton
Salary: £31,439
Hours: 37 hours per week
Contract: Permanent
Closing Date: Friday 17 May 2024
Interview Date: Wednesday 29 May 2024
About the Role:
As a Deputy Service Manager you will be working for a people-led organisation whose mission and values is to inspire change across Sussex.
The Deputy Manager will assist the Operational Manager in delivering the strategic aims and objectives of Phase One and BHT Sussex. They will assist day to day operation of Phase One and to lead on maintenance. They will lead on the management of the service in the Operational Manager’s absence.
Under the direction of the Operational Manager, they will ensure that all administrative and financial procedures are completed within given time scales. They will lead on the Recovery Focused Flat and develop a recovery approach within the support practice of Phase One. The Deputy Manager will supervise and direct the work, development and training of Supported Housing Worker and Hostel Worker Teams in line with the expectations of Phase One’s support service.
The Deputy Service Manager role includes Management On Call Allowance and the Deputy Service Manager will participate in an on-call rota.
About Phase One
Phase One is a 52-bed high support hostel for single homeless people with high support needs. The project works with clients who are largely vulnerable, deep into their behaviours and are pre-contemplative about change, working with them to increase self-esteem and create a space where clients can begin to address the issues at the root of their homelessness and understand how trauma has impacted their journey through life.
The service aims to support clients to lead more settled lives and realise aspirations by delivering a client-centred model of support that is psychologically and trauma informed. A team of experienced and highly skilled support staff work with clients who may be using alcohol and substances or have mental health difficulties and encourage them to take small, considered steps towards their recovery.
The project has an internal accommodation pathway, with nine self-catering bed spaces in the structured Recovery-Focused Flats attached to the project. Clients from the main hostel move into these if they want to focus more intensely on their substance use recovery. This includes developing their life skills, attending weekly check ins and a bespoke Life Skills programme and other recovery focused activities delivered by the service Activity and Move-On coordinator, Phase One staff and external partners that support a client’s journey.
Key Responsibilities:
- Be responsible for the day-to-day operation of Phase One.
- Ensure that professional standards are maintained and professional working practices are implemented and evaluated to meet the needs of the residents.
- Ensure that each member of staff is properly supervised, supported and trained with a clear understanding of their responsibilities.
- Monitor assessments and support plans of residents.
- Ensure that the building and all procedures comply with the appropriate health and safety regulations.
Person Specification:
To be successful in the role of Deputy Service Manager you will need to have great communication skills and be committed to the values of BHT Sussex. Some of the key skills and experience you will need to bring with you include:
- Experience of working with people who are vulnerable, homeless and have complex needs.
- Experience of providing effective line management, team supervision and support.
- A thorough understanding and experience of risk management and health and safety issues in a supported housing environment.
- Ability to develop psychologically informed practice in the delivery of residential support services and a knowledge of recovery practice.
- Ability to set boundaries, to challenge appropriately and to manage conflict constructively.
In return:
In recognition of our commitment to staff, BHT Sussex has been awarded Gold Accreditation from Investors in People. We are also signed up to the Disability Confident employer scheme and have made the Mental Health at Work commitment.
You will also receive a fantastic benefits package including:
- 5.5% stakeholder pension scheme and life assurance scheme
- Medical cash plan with Medicash
- Access to BHT Learning & Development platform
- Free and confidential employee assistance helpline for both personal and work-related concerns
- Cycle-to-work scheme
- Free new starter 28-day Network Saver Brighton bus pass
- Generous holiday allowance starting at 27 days per annum pro rata, rising 1 day for each year of service to a maximum of 32 days pro rata
- The opportunity to participate in well-being and fundraising activities throughout the year
BHT Sussex is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. We are committed to encouraging equality, equity, inclusion, and diversity within the workplace. As an employer we are committed to promoting and supporting our people’s social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. BHT Sussex welcomes applications from individuals with lived experience.
BHT Sussex reserves the right to close this vacancy early if we receive sufficient applicants for the role. Therefore, if you are interested, please submit your application as early as possible.
An Enhanced with Adults DBS Check (Disclosure and Barring Service) is required on all successful applicants as a condition of employment for this post.
- Department
- Homelessness & Homeless Prevention
- Role
- Phase One
- Locations
- Phase One
- Yearly salary
- £31,439
- Employment Hours
- Full-Time
- Contract Type
- Permanent
About BHT Sussex
BHT Sussex provides support for rough sleepers, addiction support services, mental health support services, legal advice and representation, and other specialist services across Sussex.
Deputy Service Manager
Ready for your career move and want to make a real difference inspiring change across Sussex? An exciting opportunity is waiting for you at BHT Sussex!
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